Frequently Asked Questions
All our product are guaranteed made in France in conformity with high level European safety and environmental requirements, in ISO 9001, ISO 22716 and GMP certified factories.
Based in France, our team gathers highly experienced people passionated by skincare, science, beauty and innovation: scientists, dermatologists, plastics surgeons, aesthetic doctors and marketers.
We are inspired by nature to develop our active ingredients. Our formulas includes natural and non-natural ingredients. We are paraben free, phenoxyethanol free, not tested on animals.
We prefer glass and aluminium for our packaging, infinitely recyclable natural materials. We are a startup doing much with few in order to preserve resources.
Protect the skin is the key. UV, pollution, smoking, stress, alcohol are all responsible for the formation of free radicals, cofactor of skin changes. Our antioxidant serums incorporate powerful active complexes to neutralize the action of pollutants and free radicals on the skin.
All our products have been tested by dermatologists, aesthetic doctors and plastic surgeons. For full transparencies, these clinical studies are available on product pages. Thanks to their efficiency, doctors trust us and recommend our products to enhance their patient treatments.
Depending on your location, you should receive our products within 2 to 4 days. Please refer to DELIVERY
Our serums contain high concentration of active ingredients. Should you have a sensitive skin, please ask a reseller for a sample to test it before using. If discomfort occurs due to the concentration of active ingredients, lengthen the time between applications until skin becomes accustomed to its use or stop using it.
Each of our products is unique. Thanks to our innovative research, we use exclusive powerful ingredients such as Tannic Acid, Glutamic Acid that no other cosmetic company in the world uses. We are also able to stabilize complexe ingredients in balanced and optimal concentration for amazing efficiency. Just try them!
Ready stock items will be shipped within 1-2 working days upon receipt of your order. You should receive the next day once we have shipped. Do note that weekends (Sat and Sun) and public holidays will be excluded.
Our representative will contact you if some of the items you have ordered are out of stock. In order to maintain the freshness of the products, we do not keep large quantities of items. However, we do have frequent shipment every 3-4 weeks. For items which are out of stock, you should expect to receive within 2 – 4 weeks. Do note that there may be instances where shipment will be delayed and we seek your understanding on this.
Your parcel will be delivered using door-to-door courier delivery. Once we receive your order upon successful payment, we will prepare your order for delivery.
We will ask you for a preferred timing of delivery but you may still arrange for someone to receive your order on your behalf should you not be able to make it. A message will be sent to you prior to the delivery.
Yes, we will be able to do so. However, we will not be liable for lost or stolen orders.
We provide free shipping for orders above $100 in Singapore. Otherwise, a delivery fee of $7.50 applies if you do not meet the free shipping requirements.
No, we only ship within Singapore. The brands that RYO365 distribute has various distribution partners around the world and each distributor is only allowed to sell within its designated country.
We will send your order tracking information to you. You may check the parcel status using the information. All our delivery will come with tracking information.
Generally, we do not accept cancellations, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status, we will try our best to accede to your request. However, please note in some situations, once we have processed your order, we will not be able to refund or change your order.
Return purchase is only applicable to item damaged during shipment or if we have sent the wrong item to you. Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item” or contact us at +65 8133 3790. We will assist you as soon as possible. Do allow 2 working days for your inquiry to be processed.
To ensure a smoother and faster return process, do send in your request with picture(s) of the wrong/damaged product(s) and its condition, as well as your order details for record purposes.
Note: All our orders are securely wrapped with thick bubble wrap. We will not allow a return or exchange if you have dropped or spilled the item; damaged the cap of the product; or if the authenticity seal is not intact.
If product is opened / deemed not suitable for skin (example: skin allergy, skin sensitivity, etc), we seek your understanding that we will not do a refund or exchange as well.
Please allow at least 3 working days from the date we receive your return package or from the date we cancelled your order to get your refund.
The refund will be done via the same payment mode for the products and should appear in your bank statement 2-3 days depending on your bank policy.
Note: RYO365 will not bear any third party surcharges such as currency conversion fee, admin fee, etc. This is applicable to Paypal, Credit Card and Bank. Refund is based solely on the actual amount that customer has paid for the product.
We accept payment by cards from Visa and MasterCard as well as Stripe.
When placing an online order with your debit/credit card, your details will be entered into a Secure Sockets Layer (SSL) secured web page. Your details will then be SSL-encrypted and sent directly to our credit card provider’s network, where your details and transaction will be authorized and approved. Your credit card details will never be stored on our servers. All shopify and paypal payment (which handle credit card payments) are PCI compliance internationally.